FAQs
FAQs
If you have any questions, please feel free to call:+8613932676631
Can you support product matching and quantity estimation for a project?
Yes. We can review the customer's product list, drawings or area requirements and provide practical matching and preliminary quantity support. Final structural design, installation details and local code compliance must be confirmed by qualified professionals in the destination market.
Which trade terms and payment arrangements do you support?
Depending on the order and destination, quotations can be discussed under terms such as EXW, FOB, CFR or CIF. A deposit with the balance paid before shipment is commonly used, while the exact payment terms, currency, port and document requirements are confirmed in the proforma invoice.
Can you help calculate container loading quantities?
Yes. After the product list is confirmed, we can estimate the number of pieces or bundles, total weight and container utilisation for a 20-foot or 40-foot container. The calculation considers product length, bundle dimensions, pallet use, weight limits and unloading conditions.
What packing options are available?
Products are normally packed in bundles with straps, wrapping and identification labels selected for the profile and shipment. Pallets can make forklift unloading easier and keep bundles organised, while non-pallet loading can improve container space utilisation.
What is the usual production lead time?
Lead time depends on the final specification, quantity, raw-material availability, tooling, printing and packing. We confirm a practical production schedule after all order details are approved and list the agreed timing in the proforma invoice or order confirmation.
Can the products carry our brand and traceability information?
Yes. Depending on the product and order quantity, printing or labels can include the customer brand, product code, size, length, BMT, coating information, batch number and production date. Please provide the required wording or artwork for confirmation.
Can you provide mill certificates or test documents?
Mill certificates and relevant material or inspection documents can be arranged when required and confirmed in advance. Please state the exact document, standard and batch-traceability requirement during quotation so it can be included in the order plan.
How do you control product quality?
We check raw-material information before production, inspect profile dimensions and length during roll forming, and review the surface, edge condition, bundle quantity, labels and packaging before shipment. Additional inspection requirements should be confirmed when the order is placed.
What is your minimum order quantity?
The minimum quantity depends on whether the item is a standard product or a custom profile, as well as the material specification and packing method. Send us your required quantity and we will suggest the most practical production and shipping arrangement.
Can you provide samples before a bulk order?
Yes. Standard samples and custom trial samples can be arranged after the specification is confirmed. Sample, tooling and courier charges depend on the product and destination; where appropriate, the sample cost can be discussed as part of a later bulk order.